Director, Technical Account Management

📋 Description

• Lead and scale a TAM team that advises customers and handles technical escalations.
• Hire, onboard, coach, and manage TAM members; assess capabilities and capacity.
• Develop and improve TAM processes, workflows, and automation.
• Provide advanced technical guidance on cybersecurity, threat intelligence, identity security, and
• Operationalize threat intelligence within customer security workflows and investigations.
• Create customer playbooks, enablement materials, and best practices to translate tech into business

🎯 Requirements

• 12+ years in client-facing cybersecurity consulting, TAM, or related roles; threat intelligence
• Background as SOC analyst, threat researcher, or security-focused technical role.
• Leadership experience building technical teams in B2B SaaS/tech.
• Strong understanding of cybersecurity, threat intelligence, identity threats, attack surfaces
• Experience implementing SaaS solutions and integrating tech into security workflows.
• Hands-on with APIs and webhooks; comfortable with integrations.

🎁 Benefits

• Competitive salary.
• Performance-based bonus; stock options.
• Health coverage and insurance.
• Flexible work-from-anywhere environment.
• Unlimited vacation; flexible work-life balance.
• Opportunities to attend events and team activities.