Customer Service Representative - Japanese and English (Interim)

📋 Description

• Engage Sellers and Buyers via chat, email, phone, and social channels to resolve queries.
• Resolve disputes and complaints in a timely, fair manner.
• Mediate between customers to find win-win solutions.
• Collaborate with Sales, Experts and other teams to improve CX.
• Maintain high-quality service across channels and cases.
• Represent Catawiki with professionalism and empathy.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing in Japanese and English.
• Strong analytical and critical thinking skills.
• Prior experience in customer service in hospitality, tourism, retail, or call-centre is a plus.
• Ability to switch quickly between channels (phone, email, chat).
• Willing to commute to Lisbon office and work in the office at least 2 days per week.

🎁 Benefits

• Annual Gross Base Salary of 18.000€-23.000€ depending on level and experience.
• Health Insurance from day 1 (including dental).
• Work From Home Allowance to help with monthly bills.
• Commuting between home and Lisbon office covered by Catawiki.
• Office in central Lisbon with hybrid work setup.
• Catavouchers and other life-event benefits.