Customer Service Representative - Hindi and English (Interim)

📋 Description

• Engage with buyers and sellers across channels (chat, email, phone, social) to resolve queries and
• Mediates between customers to find solutions that work for all parties.
• Collaborate with Sales and Experts to improve the customer experience.
• Interact in a fast-paced environment while maintaining high service quality.
• Remote/office mix: support in a hybrid setting with in-office presence in Lisbon (2 days/week).

🎯 Requirements

• 1 to 4 years of direct Customer Service or Content Moderation experience.
• Professional speaking and writing skills in Hindi and English.
• Strong analytical and critical thinking skills.
• Experience with Live Channels is highly valued.
• Willing to commute to Lisbon office and work in the office at least 2 days per week.
• Available to work 40 hours per week; weekend work flexibility required.

🎁 Benefits

• Annual Gross Base Salary of 18.000€ - 23.000€ depending on level and experience.
• Health Insurance from day 1, including dental coverage.
• Work From Home Allowance to assist with monthly bills.
• Commuting between home and office covered by the company.
• Office located in central Lisbon with hybrid work options.