Customer Service & SDR Bilingüe

📋 Description

• Respond to customer inquiries and provide timely, professional support to clients across
• Investigate customer issues, identify appropriate solutions, and ensure requests are resolved
• Maintain high standards of customer satisfaction throughout every interaction.
• Manage customer interactions and related information accurately using CRM and customer support
• For SDR-focused responsibilities, identify qualified business opportunities and conduct prospecting
• Engage with prospects and customers through clear, professional, and persuasive communication.

🎯 Requirements

• 2–3 years of professional experience in Customer Service, Customer Support, Sales Development
• Advanced proficiency at B2/C1 level in at least one of the following languages: English, French
• Strong verbal and written communication skills, with the ability to interact effectively with
• Customer-focused, solution-oriented approach with strong problem-solving abilities.
• Experience using CRM and customer service management tools such as Zendesk, HubSpot, or similar
• Ability to manage multiple customer requests, prospecting activities, and follow-ups in an

🎁 Benefits

• 100% remote work, providing the flexibility to work from home.
• Opportunity to contribute to international projects and work with global customers.
• Dynamic and multicultural working environment.
• Opportunities for professional development, career growth, and long-term stability.
• Monthly compensation paid in USD through Ontop.