San FranciscoFull TimeCustomer Support
Remotely
customer successsolution designrequirements analysissaasaiprocess mapping
Job Description
📋 Description
- Partner with largest customers to drive AI-driven support transformations.
- Guide customers from scoping to measurable adoption and outcomes.
- Shape success plans and strategic planning with executive stakeholders.
🎯 Requirements
- 3-5 years in customer success, account mgmt, or strategic consulting.
- Experience with process mapping, requirements analysis, solution design.
- Strong technical acumen and passion for AI/agent-building (coding not required).
- Ability to simplify complex problems for varied audiences.
- Excellent prioritization for a broad portfolio with impact.
- Proven enterprise adoption and outcomes delivery.
🎁 Benefits
- Hybrid work policy with in-office presence 3 days/week.
- Competitive base salary with bonus/incentives and RSUs.
- Benefits vary by location; learn more at fin.ai/careers.
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