Scaled Success Account Manager

📋 Description

• Own a high-volume portfolio of SMB accounts, supporting customers through onboarding, activation
• Build expertise across the full product suite, including AI agents, campaigns, CRM integrations
• Manage onboarding, follow-ups, proactive outreach, and customer communications across digital
• Help customers identify opportunities to improve conversion, retention, and revenue by linking
• Monitor engagement, SLA adherence, account health, NRR, and expansion indicators, taking action on
• Develop data-driven value stories that support recommendations and demonstrate outcomes.