New YorkFull TimeSales
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
data analysisllmsalesforcegenerative airenewalsworkflow automationsaasbusiness & management
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Job Description
📋 Description
- Lead and coach a team of Customer Experience Managers (CXMs) to manage post-sale journey
- Own regional forecasting and pipeline hygiene in Salesforce with accurate leadership reporting.
- Develop and optimize AI-driven workflows to automate tasks and uncover growth opportunities.
- Build strong cross-functional relationships with Sales, Product, and Support to resolve friction
- Mentor team members, conduct regular 1:1s and performance reviews for growth.
🎯 Requirements
- 5+ years in Customer Success/Renewals with at least 2 years in people management.
- Proven track record scaling SaaS teams in high-growth environments.
- Expertise in retention strategies, negotiations, and value-driven leadership.
- Strong coaching on AI competencies, LLMs, and automated workflows.
- Industry knowledge in cloud security and networking; translate tech concepts to business impact.
- Excellent mentorship, empathy, transparency and problem-solving skills.
🎁 Benefits
- Comprehensive benefits package; health, dental, vision, and preventive care.
- Financial benefits including disability, life/accident insurance, 401(k) and equity participation.
- Paid time off, parental leave, and flexible leave programs.
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