Senior Director Client Services

📋 Description

• Lead client service strategy and execution across the org.
• Oversee capacity planning, project delivery, and performance reviews.
• Drive renewal and cross-sell initiatives with client leadership.
• Ensure timely delivery of initiatives and maintain client satisfaction.
• Collaborate with sales and CS teams on client activity and needs.

🎯 Requirements

• Bachelor’s Degree in management, communications, or related field.
• 8+ years in benefits administration with brokers, carriers, and clients.
• Strong relationship, PM, analytical, and stakeholder management skills.
• Excellent communication; resourceful problem solver; tech-savvy.
• Ability to travel up to 15%.

🎁 Benefits

• Competitive pay and quarterly bonus eligibility.
• Comprehensive benefits package; apply via official process.