Associate Technical Success Manager

📋 Description

• Post-sales technical journey and expansion for enterprise customers
• Bridge hands-on implementation with strategic business value to unlock platform adoption
• Drive onboarding, adoption, and consumption of New Relic solutions
• Own technical relationships and enablement with customers and internal teams

🎯 Requirements

• Enterprise customer focus with 2+ years in related roles
• Technical background with sales/customer orientation
• Observability and performance monitoring interest/experience
• Familiarity with cloud platforms (AWS/Azure/GCP), Kubernetes, SRE practices
• Strong communication, roadmap planning, and stakeholder management
• Ability to design customer-facing technical plans and roadmaps

🎁 Benefits

• Competitive benefits package including healthcare, dental, vision
• 401(k) with match, flexible time-off, paid holidays
• Remote/hybrid/work-from-anywhere with diverse, inclusive culture