Customer Experience Manager

📋 Description

• Embedded CXM at partner NYC office, in-person collaboration with partner team.
• Launch and support mutual customers end-to-end from onboarding to ongoing success.
• Create a seamless customer experience across platforms and tools.
• Resolve day-to-day issues in real time, reducing handoffs.
• Represent HappyCo in customer and partner calls.
• Collaborate with Engineering/Product on integrations and AI-driven experiences.

🎯 Requirements

• Strong CXM or customer success with full-cycle ownership.
• Experience beyond transactional support with focus on outcomes.
• In-office in New York City; not remote or travel-based.
• Autonomy in fast-paced environment.
• Technical fluency for integrations, SSO, and AI tooling.
• Strong judgment and communication with executives.

🎁 Benefits

• Note: Benefits not specified in data.