Business Lead Service Operations – ServiceNow

📋 Description

• Strategy & Growth: develop & implement ServiceNow ops strategy in DACH+CEE
• Strategic client advisory: translate challenges into ServiceNow solutions
• Pre-Sales & Business Development: lead concepts, RFPs, offers, workshops
• Service Operations expertise: leverage ITSM/ITOM/HAM/SAM/Now Assist
• Practice & team development: build, mentor, set quality standards
• Delivery & partnership: ensure quality, profitability, customer satisfaction

🎯 Requirements

• 8+ years IT consulting with 4+ years on ServiceNow
• Deep ServiceNow knowledge: ITSM, ITOM, HAM, SAM, Now Assist
• Strategic mindset: Business Development & leadership of a practice
• Strong communication: translate tech to business value; speak German & English
• Leadership: develop teams, build client relationships, drive opportunities
• Nice to have: HRSD/CSM, P&L responsibility, ServiceNow certifications

🎁 Benefits

• Modern offices in Munich & Frankfurt
• Flexible hybrid working
• Devoteam Academy with trainings
• International development opportunities
• Team events & employee referrals rewards
• 30 days vacation, workation options