Customer Retention Executive

📋 Description

• Contributes to renewal bookings quota and migration targets
• Point of contact for perpetual accounts in renewal or migration motions
• Participates in add-on and upsell opportunities related to renewals/migrations
• Builds/interprets data related to TAR, ACV attained, renewal add-ons, Closed/Lost opportunities
• Negotiates with customers and proposes creative resolutions
• Communicates product use-cases, SaaS upgrade motions and value proposition

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Business, or comparable experience
• Excellent written and verbal communication skills cross-functionally
• Strong organizational skills; able to multi-task in fast-paced environment
• Ability to work with diverse teams and build relationships
• Proven analytical and problem resolution skills
• Flexible with prioritization to meet multiple goals

🎁 Benefits

• Proactive, collaborative team culture
• Diversity and inclusion values