Call Center Member Advisor

📋 Description

• Onsite Call Center role in Tampa, FL; no remote opportunities.
• Schedule: 10:30am-7:00pm Mon-Fri, 9:30am-6:00pm Sat; Sundays off; day off midweek offered at offer.
• Next training class: September 21, 2026.
• Assist members with cancellations and retention to maintain membership.
• Provide product knowledge, handle inquiries, and de-escalate concerns to retain customers.

🎯 Requirements

• Minimum 2 years in a high-volume call center with strong CS skills by phone.
• Experience handling high call volumes with accuracy across systems/docs.
• Familiarity with credit reporting services a plus.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and browsers (Chrome, Firefox).
• Preferred: strong telephonic/electronic communication, problem solving, CRM familiarity

🎁 Benefits

• Comprehensive benefits including health, dental, vision, life insurance, disability, holidays, PTO