Technical Account Manager

📋 Description

• Own and resolve inbound support tickets from Majors accounts.
• Triage and resolve urgent customer issues with cross-team coordination.
• Maintain deep account context for troubleshooting and comms.
• Provide real-time technical support for senior stakeholders.
• Lead proactive incident communications and next steps.
• Participate in incident workflows and post-incident reviews.

🎯 Requirements

• Experience with enterprise software technical support or escalation.
• Proven ability to engage high-level stakeholders.
• Strong attention to detail for complex cases.
• Familiarity with ticketing queue systems.
• Strong technical foundation for troubleshooting.
• Translate tech concepts for non-technical audiences.

🎁 Benefits