Remotely
customer experiencevisual merchandisingomni channelinstore care appclick & collectsmart storehello member
Job Description
📋 Description
- Own the omni customer experience and ensure visual/commercial presentation per global guidelines.
- Represent the H&M brand positively during customer interactions.
- Identify department strengths and opportunities; set and analyze sales and budget goals.
- Promote loyalty programs and sustainability initiatives in-store.
- Lead and develop the team: recruitment, onboarding, evaluations, and scheduling.
- Secure clean stores with proper fitting room, checkout routines, and stock control.
🎯 Requirements
- Strong leadership with responsibility for others.
- Effective communicator, analytical, number-driven.
- Ambitious, performance-driven, customer-centric and competitive.
🎁 Benefits
- Staff discount on H&M Group brands.
- Health insurance, wellness and family support programs.
- Company retirement plan with matching contributions.
- Paid leave, vacation and time off, including community days.
- Incentive program (HIP) and diverse, inclusive culture.
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