Customer Success Manager II - Atlanta, GA

📋 Description

• Strategic Portfolio Management: Own the end-to-end lifecycle for your customers, moving beyond
• Risk Mitigation & Retention: Use data-driven insights to identify at-risk accounts early
• Commercial Ownership: Manage the full renewal cycle; maintain high Net Revenue Retention and
• Adoption Mastery: Conduct regular executive business reviews (EBRs) to align OpenGov’s value with
• Internal Advocacy: Serve as the Voice of the Customer for Product and Engineering, shaping roadmap
• Process Excellence: Help refine workflows for churn prevention and onboarding efficiency.

🎯 Requirements

• Proven SaaS Experience: 1.5+ years in Customer Success or Account Management with quota/retention
• Passion for CS: Demonstrated commitment to a CS career.
• High-Volume Proficiency: Experience managing 50+ accounts; know when to automate vs. call.
• Commercial Acumen: Comfortable with budgets, renewals, and objections.
• Resilience & Grit: Ability to turn frustrated customers into advocates; solve problems in gray
• GovTech Passion (Preferred): Experience selling to local/state government is a plus.

🎁 Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches