San FranciscoFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
customer successmongodbaccount managemententerprise accountscross functional collaborationmongodb atlas
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Job Description
📋 Description
- Manage a portfolio of Enterprise (G2000) accounts in a hybrid SF setting.
- Lead cross-functional resources to drive retention, revenue realization, and advocacy.
- Mentor team members and coordinate with Sales, Product, Services, and Support.
- Build deep relationships with senior stakeholders and navigate complex technical environments.
- Track progress and forecast with leadership; identify new opportunities for impact.
- Maintain accurate internal systems and leverage AI to enhance engagement.
🎯 Requirements
- 7–10+ years in a technical customer-facing role (e.g., TCS, Solutions Architecture, Professional
- 4+ years accountable for customer health and revenue with Enterprise accounts.
- Excellent verbal and written communication across Developers to C-suite.
- Bachelor’s in CS, STEM, or equivalent technical experience.
🎁 Benefits
- Salary range: $97,000 – $190,000 USD (U.S. base).
- Comprehensive benefits and parental leave as part of MongoDB compensation.
- Global offices and flexible working environment.
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