Technical Success Manager

📋 Description

• Lead post-sales engagements from onboarding to renewal to maximize value of SecOps solutions.
• Build trusted advisor relationships to drive customer satisfaction and retention.
• Partner with Sales on renewals and identify expansion opportunities.
• Conduct executive reviews and align internal teams to customer needs.
• Maintain deep SecOps product knowledge to inform future development.

🎯 Requirements

• Demonstrated experience integrating generative AI tools to scale interactions.
• 3+ years in Customer Success, Account Management, or similar at a SaaS cybersecurity company.
• 2+ years managing a book of business of 25-30 customers with ARR $200k+.
• Solid cybersecurity knowledge: endpoint, network, cloud, SIEM, threat intel, IR, MDR/XDR.
• Strong data analytics to surface insights and guide decisions.

🎁 Benefits

• Various health plans
• Time off for vacation and sick days
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more