Customer Service Rep II

📋 Description

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on requests and complaints; triage emails and resolve issues; process
• Provide accurate, policy-compliant answers; deliver courteous, professional service.
• Manage the order inbox and orders from various channels; ensure timely shipment.
• Work independently and in a team to resolve issues using critical thinking.

🎯 Requirements

• 2-4 years of Customer Service experience
• Preferred experience with Salesforce and SAP
• MS Office Suite proficiency; high school diploma (Bachelor's preferred)
• Strong written and verbal communication; detail-oriented; able to multitask

🎁 Benefits

• Comprehensive benefits package including PTO, medical/dental/vision insurance, and 401(k)
• Eligible for short-term incentive programs
• AbbVie Equal Opportunity Employer; location-based compensation and disclosures may apply