Customer Success Manager, SME & Growth

📋 Description

• Manage a portfolio of SME customers in Vietnam; drive product adoption, retention, and growth
• Build trusted relationships; understand customers’ business models, workflows, pain points, and
• Identify growth opportunities using customer data and product usage trends to increase wallet share
• Educate and activate customers on Airwallex products; guide activation and ongoing adoption
• Collaborate cross-functionally to improve product, process, and customer experience
• Retain customers by addressing blockers and executing retention initiatives

🎯 Requirements

• 2 years in account management, customer success, or similar role with revenue growth
• Strong English and Vietnamese communication skills
• Strong relationship-building and collaboration with internal stakeholders
• Results-oriented with resilience and KPI motivation
• Problem-solving abilities; comfortable navigating ambiguity
• Experience using software/tools to manage customer activity and increase wallet share