North AmericaFull TimeCustomer Support
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
customer successaccount managementrenewalsescalation managementroot cause analysiscross functional collaboration
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Job Description
📋 Description
- Drive post-sales journey for a group of Enterprise Accounts.
- Act as driver, advocate, and main Rubrik contact for clients.
- Coordinate to maximize ROI, adoption, value and satisfaction.
- Collaborate with Sales, Marketing, Engineering, PM, and IT to improve customer outcomes.
- Own renewal and prevent churn through proactive engagement.
- Manage escalations and drive cross-functional improvements.
🎯 Requirements
- Bachelor’s degree in a computer-related discipline preferred.
- 8+ years in customer success and/or technical account management in tech.
- Excellent communication, presentation, and stakeholder management skills.
- Proven ability to lead cross-functional initiatives and manage escalations.
- Ability to travel to other locations as needed; willingness to work outside standard hours.
- Strong focus on customer outcomes and proactive account management.
🎁 Benefits
- Competitive base salary with bonus potential and equity.
- Full benefits package; relocation and visa options not specified.
- Inclusive culture focused on belonging and opportunity for growth.
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