Technical Customer Care Specialist I (Dealertrack DMS AH)

📋 Description

• Handle routine customer questions related to product usage and provide technical support for
• Build and maintain knowledge of supported products, solutions, devices, and platforms.
• Troubleshoot system performance and functionality issues, document findings and solutions.
• Record customer interactions, troubleshooting steps, and resolutions in CRM/ticketing systems.
• Manage multiple open cases while meeting response times and SLA targets.
• Follow up on open issues to ensure timely updates and resolutions.

🎯 Requirements

• High school diploma or GED required.
• Generally less than 2 years of professional experience.
• Ability to troubleshoot and document issues with system functionality and performance.
• Strong verbal and written communication to explain technical information clearly.
• Strong problem-solving, troubleshooting, analytical, and interpersonal skills.
• Ability to manage multiple priorities and maintain accurate case documentation.

🎁 Benefits

• Fully remote work-from-home opportunity in the United States.
• Hourly pay of $16.59–$24.86, depending on location and experience.
• Potential eligibility for commissions and/or incentive programs.
• Minimum 16 hours of paid time off per month.
• Seven paid holidays annually.
• Medical, dental, and vision benefits may be available; retirement planning options (401(k)).