Retail Customer Service Manager

📋 Description

• Lead customer service in Ladbrokes & Coral shops
• Support Shop Manager and shop team
• Deliver excellent service and maintain standards
• Encourage repeat customers and safer gambling practices
• Handle shop opening/closing and shift patterns
• Meet defined targets and maintain high shop standards

🎯 Requirements

• 18 years or older
• Experience in a customer-facing role
• Confident with customers in person
• Cash handling and payment transactions familiarity

🎁 Benefits

• Overtime optional subject to availability
• Pension and ShareSave
• Retail discounts and healthcare support
• Development opportunities and inclusive culture