Senior Customer Success Manager, Enterprise

📋 Description

• Own 20–30 enterprise accounts, drive retention and renewals.
• Identify renewal risks and create mitigation plans.
• Lead retention, pricing, and contracting with executives.
• Build cross-functional relationships with stakeholders.
• Adapt value narratives for diverse audiences.
• Analyze data to diagnose performance and opportunities.

🎯 Requirements

• Extensive experience managing complex enterprise relationships post-implementation.
• Data-driven decisions using customer-value metrics.
• Strong executive communication and judgment.
• Cross-functional problem-solving with teams across the org.
• Experience with multiple high-value accounts in remote settings.
• Analytical with enrollment, claims, ROI, or engagement data.

🎁 Benefits

• Total comp: $136,850–$215,050/year including base/variable/equity.
• Comprehensive health, dental, vision insurance.
• Life and AD&D insurance, HSA, supplemental coverage.
• Financial planning, equity, 401(k).
• Discretionary PTO and paid parental leave.
• Flexible hours, remote-first environment.