Scale Customer Success Manager (Temporary)

📋 Description

• Manage a large portfolio via automated outreach and AI-assisted workflows.
• Monitor health, adoption, utilization, lifecycle, and sentiment.
• Prioritize outreach using ChurnZero, Salesforce, Forethought and dashboards.
• Track health scores, usage trends, risk indicators; follow up as needed.
• Proactive outreach on value, adoption, education, and renewals.
• Coordinate with Support, Product, Training, Renewals, Sales, and leadership.

🎯 Requirements

• 3+ years in Customer Success or related role.
• Experience managing many relationships in B2B SaaS/fintech/reg
• Proficient with ChurnZero, Salesforce, Gainsight, HubSpot, or similar.
• Comfort with automated workflows, dashboards, health scoring, analytics.
• Strong communication and analytical skills.
• Ability to work cross-functionally with multiple teams.

🎁 Benefits

• Fun, fast-paced environment; 11 holidays; PTO plan.
• Medical, Dental, Vision; 401(k) with company match.
• Life Insurance, Disability; FSA/HSA; Volunteer days.
• Excellent benefits and team events.