Remotely
customer servicecrmdynamics
Job Description
📋 Description
- Deliver exceptional customer service by promptly and effectively addressing customer inquiries.
- Develop a deep understanding of our RMS products and services to provide accurate information and
- Coordinate with Sales, Operation, Technical Support, and Product Development to ensure seamless
- Troubleshoot and resolve customer concerns, identify opportunities for process improvements and
- Build and maintain strong relationships with customers, showing empathy and commitment to their
- Keep accurate records of customer interactions, track key performance metrics, and share insights
🎯 Requirements
- Relevant commercial education at minimum bachelor level.
- Experience with B2B customer support and training is an advantage.
- Basic understanding of FMCG industry.
- A proven customer service background.
- Passion for technology and learning new systems.
- Experience with Dynamics or some CRM tool is nice to have.
🎁 Benefits
- Private Medical Insurance
- Flexible working environment
- Learning & Development
- Great team culture
