Member Advisor | Customer Service

📋 Description

• Conduct member consultations via Zoom and phone, creating a welcoming, personalized experience.
• Connect with individuals/families seeking benefits information; understand needs, priorities
• Provide clear information about life, accident, and supplemental health options.
• Assist members in evaluating coverage and offer needs-based recommendations after
• Guide members through applications, enrollment, documentation, and follow-up processes.
• Answer benefit questions and assist with policy reviews and service needs.

🎯 Requirements

• Previous insurance experience is not required; candidates from customer service, healthcare
• Strong verbal and written communication; ability to explain information clearly to diverse
• Excellent customer service, active listening, relationship-building, and problem-solving.
• Genuine interest in helping individuals/families with a professional, service-oriented approach.
• Strong organization, time-management, attention to detail, and dependable follow-through.
• Self-motivated, accountable, adaptable; comfortable working independently in a remote environment.

🎁 Benefits

• 100% remote/work-from-home environment with no daily commute.
• Flexible scheduling opportunities within role requirements.
• Weekly commissions, bonuses, and renewal/residual income opportunities.
• Potential renewal opportunities depending on requirements and performance.
• Qualified member opportunities with no lead purchasing and no cold calling.
• Comprehensive virtual training covering benefits, customer service, relationship management, and