Non-Licensed Insurance Customer Service Associate

📋 Description

• Serve as first contact for brokers and internal users via phone, chat, and email.
• Assist with login, password, navigation, and platform usage questions.
• Provide support using knowledge articles and documented procedures.
• Create, update, and track support tickets accurately.
• Document interactions in the appropriate systems and follow escalation procedures.
• Monitor open cases and provide timely follow-up communications.

🎯 Requirements

• Must be 18+ years old with valid government ID, TRN, and NIS.
• High school diploma or equivalent; equivalent credentials acceptable.
• Pass criminal background check and drug test as needed.
• Flexible availability for any day/shift, including weekends/holidays.
• On-site training/work at Red Hills Road site.
• 1 year of BPO/customer service experience; CRM/ticketing and insurance exposure preferred.

🎁 Benefits

• Competitive compensation with training and performance incentives.
• Paid vacation and sick leave; health and life insurance.
• On-site amenities including lunch concessionaire and medical suite.
• Transportation/shuttle services; referral bonuses; career growth opportunities.