New YorkFull TimeCustomer Support
Remotely
customer successonboardingaccount managementstakeholder managementdatacross functionalchurn preventionnarratives
Job Description
📋 Description
- Own a portfolio of customers, driving onboarding, deployment, and ongoing account management
- Build deep, trust-based relationships with stakeholders across multiple levels
- Translate data into clear, compelling narratives that drive decisions
- Manage multiple deployments, timelines, and stakeholders
- Identify and eliminate inefficiencies in onboarding and account management
- Partner cross-functionally to ensure seamless handoffs and execution
🎯 Requirements
- 4+ years in CS or client-facing B2B role with measurable results
- Exceptional communicator and storyteller for diverse stakeholders
- Relationship-driven, customer-obsessed with empathy
- Highly organized project management across many accounts
- Builder mindset, comfortable in ambiguity
- Growth-oriented team player with curiosity about energy space
🎁 Benefits
- $110,000 - $135,000 plus equity
- Group medical and dental insurance
- Flexible vacation / PTO policy
- 401(k) plan
- Hybrid office culture (remote + NYC office)
- Inclusive work environment
