Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service in a retail betting shop environment.
• Lead shop team and drive standards daily.
• Process customer transactions including cash handling.
• Encourage safer gambling and staff to promote responsible play.
• Open or close the shop and maintain high shop standards.
• Work patterns: typical rota around 30 hours, with variety of shifts.

🎯 Requirements

• You must be 18+ to work in betting shops.
• Experience in customer-facing roles and handling cash.
• Confidence working with customers in person.

🎁 Benefits

• Overtime optional, Pension and ShareSave.
• Retail discounts and healthcare support.
• Development opportunities and inclusive culture.