Customer Support Engineer, Tier 1 (MacOS and MDM) - India

📋 Description

• Provide technical support, troubleshooting and issue resolution to our customers via email
• Manage a queue of support tickets for high priority and complex technical issues.
• Reproduce issues in-house and respond to customers in a timely manner.
• Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other
• Collaborate with Product and Learning teams to ensure customer education programs are accurate and
• Maintain a technical understanding of the entire JumpCloud Platform.

🎯 Requirements

• Minimum of 1 year of experience in a technical, customer-facing position, preferably in a SaaS
• Minimum of 1 year of experience working with mission critical customer issues and customer and
• Excellent interpersonal communication.
• Strong oral and written communication skills.
• In-depth knowledge of the macOS platform - FileVault, Keychain, Apple Mobile Device Management
• Directory Services (Google Workspace (GWS), Okta, LDAP).

🎁 Benefits

• Remote-first environment with the ability to work remotely within the country noted in the job
• On-call participation expectation for engineers to ensure alerts are addressed.
• English as the primary business language; opportunities to work with teams across multiple