Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service to shop customers
• Drive safer gambling practices with customers
• Take bets on sports/events and handle transactions
• Demonstrate products and betting terminals
• Resolve customer issues with empathy and problem-solving
• Maintain high shop standards and manage opening/closing

🎯 Requirements

• 18+ years old to work in betting shops
• Experience in a customer-facing role
• Confident with customers in person
• Familiar with cash handling and payments

🎁 Benefits

• Overtime optional (subject to availability)
• Pension and ShareSave
• Discounts with retailers
• Healthcare and wellbeing support
• Development opportunities