Junior Global Customer Support Executive
NielsenIQRemotely
excelsalesforcepower bi
Job Description
📋 Description
- Serve as the first contact for supplier clients via email, chat, and other channels within SLAs.
- Gain deep knowledge of the NIQ Brandbank portfolio and related tools.
- Monitor service usage and advise on solutions and options.
- Coordinate product deliveries with workflow capacity for timely service.
- Assist operations in resolving workflow issues with quality in mind.
- Work with Account Managers to deliver best-in-class service.
🎯 Requirements
- Bachelor’s degree
- Experience in Customer Support, Success, or similar roles
- Fluent English (written and spoken)
- Experience in a B2B environment
- Strong KPI focus (customer satisfaction, service metrics)
- Excellent organizational, prioritization, and time management
🎁 Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
