Technical Support Expert, Enterprise

📋 Description

• Enterprise technical support for multi-product Toast platform.
• Handle highly complex, high-risk issues with enterprise stakeholders across phone, chat, and email.
• Collaborate with Customer Success, Engineering, Onboarding, and Product to resolve issues.
• Triaging workload by account tier and urgency; maintain active case backlog.
• Translate technical issues into actionable guidance for diverse audiences.

🎯 Requirements

• 2-4 years in technical support focused on customer satisfaction.
• Ability to learn Toast product suite quickly and apply across issues.
• Comfort escalating when issues fall outside documentation/SOPs.
• Foundational understanding of how software, hardware, and networks interact.
• Strong communication and organizational skills; multi-channel support experience.
• Ability to work with minimal day-to-day direction.

🎁 Benefits

• Hybrid work model with in-person collaboration where regionally available.
• Comprehensive total rewards package; benefits details at
• Transparent pay zones with region-based pay philosophy.