Customer Sucess Manager III - Atlanta, GA

📋 Description

• Strategic Portfolio Leadership: Own the end-to-end success strategy for ~40 customers, aligning
• Executive Advisory: Build relationships with Department Heads, City Managers, and Finance Directors
• Complex Change Management: Guide customers through significant process changes to ensure adoption
• Business Impact Reporting: Design and deliver Executive Business Reviews translating usage into
• Retention & Growth: Monitor portfolio health to mitigate churn and identify expansion
• Adoption & Value Consulting: Design programs to maximize adoption, increasing value across

🎯 Requirements

• SaaS Expertise: 3–5 years in Customer Success, Account Management, or similar high-touch SaaS role.
• Proven Track Record: Manage complex relationships, hit high NRR targets, drive revenue growth.
• Strategic Thinking: Customer-centric with ability to blend high-level strategy and execution.
• Advanced Communication: Strong presentation and interpersonal skills for executive stakeholders.
• Technical Proficiency: Hands-on with product; mastery of CRM/CS tools such as Salesforce, Gong
• Educational Background: Bachelor’s degree in Business Administration, Public Administration, or

🎁 Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches