New York, AustinFull TimeCustomer Support
Remotely
crmsalesforceclient successsaasgonggainsight
Job Description
📋 Description
- Advise clients on strategies to maximize value of Bazaarvoice software, with a focus on value
- Monitor and manage client health by identifying trends and mitigating risk.
- Prioritize portfolio with tech-driven, 1:many, and 1:1 interactions using Salesforce, Gainsight
- Partner with Sales, Implementation, and Technical teams for a unified approach in high-stakes
- Identify and mitigate program roadblocks; guide upsell opportunities based on client pain points.
- Exemplify client-centricity, using troubleshooting tools to exceed client expectations.
🎯 Requirements
- Bachelor’s degree and 1+ year in a client-facing role (account management, client success, sales)
- Positive, self-starter attitude with creative problem solving.
- Customer-centric; focus on clients' best interests.
- Fluent in English; strong written and oral communication.
- Excellent time management, organization, and prioritization.
- Ability to meet deadlines with minimal supervision; motivated and passionate.
🎁 Benefits
- Hybrid work model
- Collaborative, customer-first culture
- Global team with growth opportunities
