Job Description
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
About This Role
As our new Integrations Engineer, you will be a vital part of our Client Experience organization, embedded directly within our Implementations team. You are stepping into this role to spearhead the delivery of custom, bespoke technical solutions that fall outside the scope of our core product development. Your critical goal is to ensure smooth client onboarding by creating sustainable, well-documented integrations that not only solve unique client challenges but also streamline downstream processes for our operations team post-go-live.
What You’ll Do:
- Design and build tailored solutions: You will serve as the technical expert during client onboarding, architecting, testing, and deploying custom data integrations that fulfill unique client requirements.
- Scope and strategize: You will partner closely with the Implementations team to evaluate client data, define the technical scope, and establish accurate effort estimates and delivery timelines.
- Ensure engineering excellence: You will write robust, scalable, and secure code that adheres to internal best practices and high-quality standards.
- Empower the operations team: You will design integrations with a focus on operational efficiency, ensuring a seamless technical handover and creating clear processes for post-go-live maintenance and support.
- Create scalable tools: You will identify common integration patterns and build reusable scripts, tools, and templates to increase the efficiency of the entire Client Experience team.
- Own the documentation: You will create and maintain detailed technical documentation for every deployed solution, including architecture diagrams, integration specifications, data dictionaries, and operational runbooks.
- Provide expert support: You will act as the technical escalation point for integrations, quickly resolving complex production issues that require deep knowledge of your custom solutions.
Who You Are:
- You have 5+ years of professional experience in a highly technical role, such as an Integrations Engineer, Solutions Architect, or Technical Consultant.
- You possess expert-level proficiency in Python, alongside strong experience with Golang (or similar compiled languages) and a working knowledge of Java.
- You are a database master, boasting mastery of SQL and a strong understanding of both relational and NoSQL databases.
- You have extensive hands-on experience designing, implementing, and managing 3rd party API integrations.
- You bring proven experience with cloud-based technologies, advanced scripting, and automation to solve complex business problems.
- You are well-versed in designing, implementing, or administering Managed File Transfer (MFT) solutions to ensure secure and reliable data exchange.
- You consistently apply a deep understanding of industry best practices regarding system architecture, data security, and API design.
- You have a proven track record of successfully designing, building, and delivering complex technical enterprise solutions while aligning your technical strategy with broader business goals.
- You thrive in ambiguous environments, demonstrating a high degree of autonomy to manage multiple priorities and deadlines with minimal supervision.
- You hold a Bachelor’s degree in a related field (a BS in Computer Science or a similar technical discipline is strongly preferred) or have equivalent professional experience.
$95,000 - $120,000 a year
For U.S.-based hires, the overall base salary framework for this role currently spans $95,000 to $ 120,000. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location, along with other factors such as relevant skills, experience, and qualifications.
Geographic labor markets are divided into “tiers” based upon a number of factors, including cost of living. Below, you’ll find a few example cities representative of each tier:
- U.S. Geo Tier 1(i.e. San Francisco, New York City, Boston)
- U.S. Geo Tier 2(i.e.Austin, Denver, Phoenix)
- U.S. Geo Tier 3(i.e.Kansas City, Jacksonville, Indianapolis)
We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth.
What We Offer (Perks & Benefits)
- Flexible vacation
- Medical/dental/vision insurance
- Traditional/Roth retirement savings options
- Company-paid disability and life insurance
- Flexible Spending Account & Limited FSA
- Family-friendly parental leave, volunteer and voting time off
- On-demand wellness platform access for you and 5 friends and family
- PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations, & Physical Requirements
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
