Propertybase Client Services Specialist

The Propertybase Client Services Specialist is a vital part of our Internation Expansion team, responsible for providing outstanding support to our Customer Success and Support teams. Reporting to the GM, Propertybase, you will play a crucial role in ensuring smooth integration between Salesforce and other Business systems. If you enjoy working with data and dashboards this is an opportunity to join a dynamic, fast paced and growing multi-national company in a highly visible role.

ESSENTIAL RESPONSIBILITIES & DUTIES:

• Administer, configure, and optimize Salesforce to support customer operations workflows.

• Maintain data integrity by managing deduplication, validation rules, and automation processes.

• Partner with stakeholders to gather business requirements and implement new Salesforce features or enhancements.

• Build and manage reports, dashboards, and analytics to track key metrics for Customer Success and Support teams.

• Provide end-user support, training, and troubleshooting while ensuring best practices are followed.

• Manage integrations between Salesforce and other business systems, ensuring seamless data flow and accuracy.

• Maintain clear documentation of system configurations, workflows, and processes.

• Ensure compliance with company security policies, data governance standards, and regulatory requirements.

• Continuously seek opportunities to improve Salesforce usability, scalability, and adoption across the organization.

QUALIFICATIONS & SKILLS:

• Strong understanding of Salesforce best practices, configurations, and automation tools (e.g., Flow, Process Builder, Apex triggers).

• Experience with Salesforce reports, dashboards, and data management.

• Familiarity with third-party integrations (e.g., Zapier, Tableau, or customer support platforms).

• Ability to troubleshoot technical issues and provide clear, timely end-user support.

• Strong analytical and problem-solving skills with keen attention to detail.

• Excellent communication and collaboration skills, with the ability to translate business needs into practical Salesforce solutions.

• Minimum 2 years of experience in Salesforce administration.

• Salesforce certifications required.