Staff Engineer, ServiceNow (AI Ops & Event Management)

Company Description

👋🏼 We’re Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.oss-functional teams to ensure successful project execution and delivery

Job Description

REQUIREMENTS:

• Experience - 5.5+ years

• Strong experience in ServiceNow AIOps, Event Management, and ITOM

• Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions

• Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes

• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications

• Hands-on experience with ServiceNow Event Management and alert correlation capabilities

• Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms

• Strong understanding of IT Operations Management (ITOM) processes and best practices

• Experience working with REST and SOAP APIs for integrations

• Ability to translate business requirements into scalable technical solutions

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent communication and stakeholder management skills

• Bachelor’s degree in Computer Science, Engineering, or a related field

• ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage

RESPONSIBILITIES:

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices

• Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure

• Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction

• Develop and maintain integrations between ServiceNow and enterprise monitoring tools

• Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub

• Collaborate with stakeholders to gather requirements and design effective ITOM solutions

• Configure and customize ServiceNow applications to meet business needs

• Perform integration testing and ensure high-quality solution delivery

• Troubleshoot and resolve application, integration, and platform-related issues

• Support platform upgrades, deployments, and continuous improvement initiatives

• Ensure adherence to ServiceNow development standards, governance, and security best practices

• Participate in design reviews, code reviews, and provide technical recommendations

• Work closely with cr

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field