Remotely
crmonboardingkychelpdeskmt4mt5
Job Description
📋 Description
- Provide multilingual customer support via email, live chat and phone.
- Assist onboarding: account setup, KYC, documentation, maintenance.
- Support MT4 and MT5 platform questions, tech issues, troubleshooting.
- Manage requests through ticketing/helpdesk; track to completion.
- Escalate complex issues to internal teams when needed.
- Maintain CRM records of interactions and follow-ups.
🎯 Requirements
- 2–3 years in FX/CFD customer support or related environment.
- English plus another language; Arabic or Malaysian/Indonesian desirable.
- Strong MT4/MT5 platform knowledge.
- Experience with KYC onboarding and account maintenance.
- Familiarity with ticketing, helpdesk and CRM systems.
- Excellent written and verbal communication; strong problem-solving and multitasking.
🎁 Benefits
- Competitive annual salary of €22,000–€28,000.
- Fully remote work with time zone flexibility.
- Opportunity to support diverse international client base.
- Exposure to Forex, CFD and broader financial services.
- Career growth and professional development opportunities.
- Collaborative and supportive working environment.
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