German-Speaking Customer Service Agent (Live Chat)

📋 Description

• Handle customer enquiries and complaints via live chat, professionally, promptly, in German
• Flex your availability during campaign peaks (monthly campaigns, Black Week, pre-Christmas)
• Resolve issues with empathy and efficiency, ensuring customers feel heard
• Represent the brand's voice across every interaction
• Identify recurring issues and flag them to the wider team
• Keep records accurate and up to date

🎯 Requirements

• Native or near-native German speaker; all customer communication is in German
• Excellent written German; clear, warm, and professional
• Experience in an ecommerce environment and customer-facing communication
• Calm under pressure; professional handling of complaints
• Flexible for demand-based scheduling; baseline of 20 hours/week with potential to scale
• Reliable, self-motivated, able to manage own schedule

🎁 Benefits

• Fully remote position, work from anywhere
• Guaranteed baseline of 20 hours per week; scalable during peak periods
• Fixed-term contract through end of Q4 2026; potential extension
• Flexible scheduling within each campaign window
• Paid annual leave (pro-rated to hours)
• Exposure to fast-moving, high-growth consumer brand