Customer Success Manager, SMB

📋 Description

• Proactively engage customers to monitor account health and drive adoption
• Educate customers on CompanyCam features, best practices, and updates
• Identify at‑risk accounts and execute retention strategies to reduce churn
• Manage renewals by guiding contract continuation and addressing concerns
• Partner with Account Managers to identify growth opportunities
• Advocate for customer needs internally while aligning with company goals

🎯 Requirements

• Experience in a customer‑facing role, ideally in SaaS
• Strong written and verbal communication for customer conversations
• Ability to work independently while managing a book of business
• High level of empathy and a customer‑first mindset balanced with business goals
• Strong problem‑solving and strategic thinking
• Able to identify trends and opportunities from customer usage/feedback

🎁 Benefits

• Starting salary $48,000 per year
• OTE around $67,200
• Equity and other benefits