Strategic Customer Success Manager, Federal

📋 Description

• Adoption & Expansion: On onboarding, implementation, and adoption for large gov't orgs.
• Federal Relationship: Build relationships across agency hierarchies and officials.
• Strategic Value Delivery: Lead exec reviews tied to hiring goals and diversity.
• Expansion & New Lines: Grow within accounts using data-driven narratives.
• Training & Enablement: Design training for large, distributed teams.
• Cross-functional Partnership: Align with Sales, Product, Engineering, Support.

🎯 Requirements

• 5+ years managing large enterprise or strategic accounts ($3M+ ARR)
• Experience with enterprise or federal customers
• Comfort with senior leaders; virtual and in-person
• Able to move between tactical end users and strategic leads
• Translate workflows into business value for executives
• Strong accountability and time management

🎁 Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, financial coaching
• Family Support: Paid parental leave, fertility benefits
• Wellbeing: Medical, dental, vision, wellness stipend
• Growth: $2,000 learning stipend
• Remote & Office: Internet, commuting, SF office perks