Outbound Shipping Customer Care Associate

📋 Description

• Resolve Customer Agents issues promptly
• Handle expiration dates on lenses and lot numbers
• Adjust shipments for customer needs
• Process Saturday deliveries
• Help process international orders needing extra documentation
• Fix print problems and release held orders

🎯 Requirements

• High school diploma (or GED)
• Call Center experience is a plus
• Self-starter, driven, proactive, and disciplined
• Ability to multitask and prioritize
• Be innovative and think on the fly
• Live the company values: Big-hearted, Tenacious, Unconventional, Better together

🎁 Benefits

• Deep discounts on lenses, glasses, and services
• Amazing healthcare coverage
• Tuition Reimbursement
• 401(k) match
• Exposure and training to other roles in the company
• Career pathing and internal internships