Call Center Member Advisor

📋 Description

• Onsite Call Center role in Tampa, FL (no remote work).
• Handle member cancellations, retention, and inquiries with active listening.
• De-escalate issues and use problem-solving to retain customers.
• Balance high-volume calls with internal systems and processes.
• Maintain confidentiality and follow data privacy rules.
• Attendance and reliability required.

🎯 Requirements

• Minimum 2 years in a high-volume call center (phone).
• Experience handling high call volume with accuracy across systems.
• Familiarity with credit reporting or related industries is a plus.
• Proficient with Microsoft Office; use Chrome/Firefox browsers.

🎁 Benefits

• Competitive pay: $21.00 English-only speakers; $22.00 bilingual.
• Comprehensive benefits: medical/dental/vision, life insurance.
• 401(k) with employer match; paid holidays and PTO.
• Paid time off, short/long-term disability, and 11 holidays.