Customer Success Manager (East Coast)

📋 Description

• Understand and articulate a customer’s business objectives and the impact DigiCert’s solutions have
• Understand how our customers are utilizing DigiCert’s security solutions and recommend additional
• Develop and proactively manage strong relationships with internal personnel in all functional areas
• Present customer business reviews to executive owners and technical contacts as well as internal
• Monitor service renewals and expirations to avoid disruption to service
• Provide expert level escalation management techniques and effectively communicate ongoing status of

🎯 Requirements

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS
• Previous experience with Sales Engineering, Customer Service, or other customer-facing roles
• Previous experience with project management / PMP, CAPM, or other Project Management certification
• Tertiary qualification (advantageous)
• Digital Security Industry certification (advantageous)
• Experience with CRM tools such as MS Office Suite and Salesforce

🎁 Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover, gym reimbursements, and mental well-being
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and their families