Team Leader - Tech Support

📋 Description

• Lead frontline teams to achieve targets and deliver customer experiences
• Provide day-to-day leadership, coaching, and performance management
• Support workforce planning, employee engagement, and continuous improvement

🎯 Requirements

• High School Diploma or equivalent; Associate/Bachelor preferred
• 1-3 years in Team Lead/Supervisor or similar role
• Experience in contact center, customer service, technical support, or operations
• Experience managing performance metrics and coaching employees
• Fluent Spanish; English preferred

🎁 Benefits