Customer Services Specialist (Shift: Sunday through Thursday, Mid Night to 9 AM MST)

📋 Description

• Serve as first point of contact for Technical Support, routing inbound inquiries to engineers for
• Bridge complex issues and fast timelines by managing the lifecycle of support tickets.
• Collaborate with Support Engineers and Managers to ensure customers feel heard during critical

🎯 Requirements

• 1+ year experience with phone call management or front-line IT/support.
• Strong customer advocacy and communication to provide clear, empathetic updates.
• Technical troubleshooting skills with case tracking systems, VoIP tools, and web-based
• Operational agility to prioritize tasks and adapt to urgent needs.
• Collaborative mindset with a track record of teamwork to meet shared KPIs.

🎁 Benefits

• Hourly pay range listed: $10 – $30 USD.
• Flexible time off, wellness resources, team events, and access to purebenefits.
• Accommodations for candidates with disabilities during hiring process.