Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service.
• Encourage safer gambling practices.
• Take bets on different sports/events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals.
• Handle complaints with empathy and problem solving.

🎯 Requirements

• You must be 18+ to work in betting shops.
• Previous customer-facing experience.
• Confidence working with customers in person.
• Familiarity with cash handling and payments.

🎁 Benefits

• Optional overtime subject to availability.
• Pension scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.
• Development opportunities.