Technical Account Manager, EMEA

📋 Description

• Serve as a bridge between Hightouch and Fortune 5000 customers.
• Oversee the entire customer journey from kick-off to onboarding to ongoing success.
• Guide customers to adopt and maximize value from the Hightouch platform.
• Collaborate with Sales to drive adoption in large organizations.
• Provide proactive technical guidance across all products and manage escalations.
• Contribute use cases and feedback to Engineering to improve the product.

🎯 Requirements

• 5+ years in a client-facing or tech-focused role.
• Experience managing technical projects with a customer-first mindset.
• Excellent project management and communication skills.
• Ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs
• Strong troubleshooting and problem-solving abilities with a drive to improve technical skills.
• Cross-functional collaboration and ability to work under pressure.

🎁 Benefits

• Equity compensation in ISO options and 10-year exercise window.